On average, it takes around 3–5 hours for experts to start reviewing and engaging with your project. If you don’t hear from an expert within this time frame, feel free to reach out to our support team who will be glad to look into your project and help bring it in front of relevant experts faster.

Yes, once your project is fully scoped and you hire your preferred expert, you deposit the total cost of your project into a secure escrow system before the project work starts. Your money is safely and securely stored until you’ve marked the project as complete. Once that’s done, the money is released to the expert’s account. This ensures that you have a committed professional for your project and also protects your funds in the event that things don’t work out.

Higher budget projects can also be broken down into milestones, so you fund each individual milestone as opposed to the full project cost ahead of time.

Yes, we do have a money-back policy which guarantees that if any expert you hire doesn’t deliver to what was mutually agreed upon in the scope of work of the project, you will receive either a partial or full refund, depending on the amount of work that has been done. The amount of the refund is agreed upon either between you and the expert or by our team through a dispute resolution process, in case you can’t come to an agreement with the expert.

A couple of notes:

• Regardless of whether a partial or full refund is due, platform fees are always non-refundable.
• We do not put a time-frame within which you can request a refund due to non-delivery of work, as long as the project has not been marked as complete. If you do mark the project as complete, that’s basically equal to you saying “Yes, the work delivered is according to the scope and I’m absolutely happy”, so we won’t be able to issue a refund beyond that point.